PRINTER ON IDLE AND WONT PRINT

[KATTAGO]

I have the HP envy 6055e. Recently re-installed in onto my windows 11 laptop to print. HP smarts says my printer is ready and connected to the internet but will only print the info page if I hold the info button on devise and will not print anything in queue or the test pages. My "printer and scanner" page on the computer says it is idle. I cannot get this printer off idle. Has a white light and the blue wifi icon illuminated. I have tried all troubleshooting options the virtual assistant has provided. I have ran the checks for bugs and issues on HP smart app to fix and it finds no errors. I have been trying to figure this out for 5 hours now, how do I fix this??

[A_Gayathri]

Hi @KATTAGO,

Welcome to the HP Support Community

I understand you are facing an issue with your PRINTER IDLE Error . Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle
  
  Remove multiple printers from the printer list.

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

Search the OS for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

Find the printer names that match your printer from the list of devices.

If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

Try printing again.

Delete the existing print queue and add the printer.

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

Make sure your Mac / Windows is connected to the Internet.

In the Printers list, click your HP printer, and then click the Minus button to delete it.

Click the Add button .

Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

NOTE: If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

Click Print Using or Use.

Select the name of your printer (if available) or AirPrint.

Your new printer queue displays in the Printers list in an Idle status .

Try printing again.

Reset the printing system.

Click here and refer the document for more assistance.

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!