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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2019 04:41 AM

HP Recommended
Product: Pagewide pro 777z 40
Operating System: Microsoft Windows 10 (64-bit)

I have a sporadic problem that is annoying. Printer continues to go ofline for some users.

 

We have a small (~20users) network with one shared printer installed.

 

Printer: HP Pagewide pro 777z 40

Network: Wireless ubnt network with DCHP but the printer is attatched wired to the router with static IP

Clients: Dell laptops with W10 pro. Most users have only MS Office installed.

 

Originally the printer was setup thru the discovery of new printers in W10. Ie automatically. That worked fine a few months. Then a increasing number off staff could not print. The printer was offline. At all times a majority of the users could print but up to 25% of the users could not print, no matter what I did.

 

After downloaded the latest drivers to users and manually installed it with a TCP/IP port all problems went away for a few weeks.

Now it is back. A few users had issues and a reboot of the client computer solved the problem. But now I have a user where reboot does not help either. And the number of users with problem is steady on the rise.

 

Any input?

 

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