Paper not feeding through

[Watersedge]

Paper feeding problem. Error message No Paper  

[sandytechy20]

@Watersedge

Welcome to HP support community.

Clean the paper feed rollers

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the printer)

2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.

3. Press the Power button () to turn off the printer.

4. Disconnect the power cord from the rear of the printer.

5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.

   Figure : Remove the duplexer

   1. Push the duplexer to the left

   2. Pull out the duplexer

6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers in the rear of the printer

   

8. Allow the rollers to dry for 10 or 15 minutes.

9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.

   Figure : Check the rollers on the duplexer

   

10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.

    Figure : Reattach the duplexer

    

11. Reconnect the power cord to the rear of the printer.

12. If the printer does not turn on automatically, press the Power button () to turn it on.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Watersedge]

Sorry I have tried that 3 times and still tells me No paper ! I am at my wits end.

[TEJ1602]

@Watersedge

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!