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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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User1192017
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Printer Appears Disconnected/Printer Will not Print

‎11-09-2017 12:41 PM

HP Recommended
Product: HP Officejet Pro X576dw

I am able to print from websites, however from Microsoft Word and Microsoft Excel, the printer appears to be disconnected and will not allow me to print.  I have tried to disconnect and reconnect the printer. 

 

Error message 1 (when attempting to print out of Microsoft Excel):

 

Print preview is not available because Microsoft Excel could not connect to the selected printer.  

 

*Does not allow me to try to Connect to Printer despite option "Connect to Printer"

 

Error message 2:
Unable to connect

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