cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
2 0 0 0
Message 1 of 1
579
Flag Post

Printer Appears Disconnected/Printer Will not Print

HP Recommended
HP Officejet Pro X576dw

I am able to print from websites, however from Microsoft Word and Microsoft Excel, the printer appears to be disconnected and will not allow me to print.  I have tried to disconnect and reconnect the printer. 

 

Error message 1 (when attempting to print out of Microsoft Excel):

 

Print preview is not available because Microsoft Excel could not connect to the selected printer.  

 

*Does not allow me to try to Connect to Printer despite option "Connect to Printer"

 

Error message 2:
Unable to connect

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation