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‎03-04-2020 08:16 AM

HP Recommended

Apologies that I keep posting messages (in despair!)

 

Should I now go through all your uninstallation instructions again and try re-installing from the download link that you just sent me?

 

My concern is that there must be more to it all as whenever I try to re-install, the application just does not show up in Apps and Features (in Settings), nor from the applications listed in Start.

 

Now it doesn't even offer any choices of monochrome - greyscale - colour!

 

What now, please?

 

Thank you for your continued patience. Please would you read through the message posted at the same time as yours came through today, in which I detail all the problems?

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‎03-05-2020 08:37 AM

HP Recommended

@KtBz

 

I appreciate your efforts in trying to resolve the issue. This looks like it requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎03-05-2020 02:41 PM

HP Recommended

Just to say thank you for your patience, helpfulness, and promptness in your replies. And thank you for redirecting me to the HP Support team.

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