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‎10-04-2022 07:18 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

My printer was working fine up until this morning when I noticed the power was on but the control panel was not working unable to get any action from the printer at all

Category:
1 REPLY 1

‎10-10-2022 02:53 AM

HP Recommended

Hi @Cloudy4
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that the control panel of your HP ENVY Photo 7855 All-In-One Printer is blank.

 

Please follow the steps listed below for product reset:
1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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