Printer won’t print

[Heather238]

I paid for a month of support and still can’t talk to anyone how does that work

[Dragon-Fur]

@Heather238 

Welcome to the HP Community --

What kind of support contract (software / hardware)  and  from whom did you purchase the contract / support package?

There are typically a few kinds of HP support that might include phone contact, including the following examples.

• Initial Purchase / First setup support included with the standard Warranty - the support for software might typically be for the first two weeks, sure - maybe a month.  There after, first year (varies by product) for hardware.
• Smart Friend monthly contract - phone support included. Details included later in this message
• Possibly Care Pack contract, at least for those contracts that specifically include the type of support you are seeking and the region in which you live - Contracts vary.
• Instant Ink Support - Phone included where available with the contract for the subscription to Instant Ink
• HP All-in Plan - Printer - Software and Hardware support included in the contract

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HP Support - in-Warranty Registered Products

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

HP Support does not free-post phone numbers for HP Support on the Internet.

Do not be a victim.

Stay vigilant.

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OPTIONAL >> Purchase a service contact.

HP SmartFriend Services

 Out-of-Warranty Supports – Purchase Options

Need Help?

Open the SmartFriend Data Sheet - Contact Information 

Scroll down to section “Service by Region” and check for the contact options in your region / location.

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Have a Care Pack Warranty that needs to be Registered?

Help and Contact Information

         HP Care Pack Registration Page

Check webpage for phone contact option

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  Get HP Instant Ink Support Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

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HP All-In Plan

From the Website:

The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve over the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment. The best part? It’s risk-free—try for 30 days with no upfront costs and no commitments.

If this is your plan, scroll down to the FAQ section and open What happens if I have trouble printing?

Details and contact information are included.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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