Printer won’t stop saying verifying

[Chad17]

My HP office jet pro 7740 will not work.  The print screen keeps saying “verifying” even after unplugging and holding switch down for 15 sec.  What should I do?

[Jay_G24]

Hi @Chad17,

I'd like to help!

I understand the printer is stuck on verifying screen.

Try the below suggestions 

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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