Printer

[Mrseverett38]

Hi our printer keeps printing a blank table over the top of everything we try and print. Have cleared jobs and disconnected printer. Test pages also have the blank tables over the top of them. The tables change size length very annoying. Please help. 

[sandytechy20]

@Mrseverett38

Welcome to HP support community.

Provide the printer model number or the product number?

How is the printer connected, USB or Wireless?

Which operating system is installed on the computer to which this printer is connected?

Reply with the requested information for more assistance.

Cheers.

[Mrseverett38]

 

[Mrseverett38]

Please see the billing statement above for details. I have cancelled all print jobs but it still does it on copying mode. Such a waste of ink!!!

[TEJ1602]

@Mrseverett38

I can help you with this.

What is the Operating System installed on your computer?

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mrseverett38]

It is set up as wireless

[sandytechy20]

@Mrseverett38

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Cheers.

[TEJ1602]

@Mrseverett38

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now, download and install the full-featured software from here.

Also, refer to the document HP Printers - Print Driver Settings Guide (Windows) for help on adjusting the print settings.

Keep me posted.