Problema installazione driver HP 7740 in windows XP

[Andrea_67]

Hello everyone,

I am having great difficulty installing HP 7740 printer driver in windows XP, which I still use for some programs.

I read that someone managed to install !!!

as a W8WCA user. how did you do?

I would be infinitely grateful if you help me

I understood that during the driver installation process,

the problem consists in not recognizing the validity of a certificate contained in the driver installation file:

Symantec Class 3 SHA256 Code Signin CA

i don't know how to fix it

Andrew

hi @MarcusC, thanks for your advice

[MarcusC]

Hey @Andrea_67 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

MarcusC

[Andrea_67]

hi MarcusC, thanks for your advice,

I'm trying to solve the problem, but I can't do it alone, I don't have enough knowledge to make changes to the WIN XP system to recognize the valid certificate

[Anand_Andy]

Hi @Andrea_67,

Welcome to the HP Support Community

I understand you are facing an installation issue with your HP OfficeJet Pro 7740 Wide Format All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you the administrator of the PC?
• Are you able to add the printer to any other PC to check?
• Any pending updates on your Windows XP OS?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then try adding a local account on your Windows XP operating system, and then try adding the printer to the PC.

If the issue persists then you might have to re-install the operating system once and then try to add the printer.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!