hp "Scan" option missing from HP Printer Assistant

[KnightInd]

Scan to a computer
NOTE: To scan to a computer, make sure the feature is enabled.
(Windows) Open the HP printer software, go to the Scan section, and then select Manage Scan to
Computer.
(OS X) If you installed HP Scan, open HP Utility. Under Scan Settings, click Scan to Computer, and
ensure that Enable Scan to Computer is selected.

There is no Scan option on the HP Printer Assistant for the HP Officejet Pro 8620. I can't enable it, if it is not there.

[Riddle_Decipher]

@KnightInd Welcome to HP Forums,

Just to confirm are you using the printer with a Windows or Mac device?

Meanwhile, try the below steps to resolve the issue:

Step 1: Restart the computer and printer

Restarting the computer and printer can resolve a missing scan settings error.

1. Turn off the printer.

2. Make sure the power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on your computer then shut down the computer.

4. Turn on the printer.

5. Turn on the computer.

Try to scan. If these steps did not resolve the issue, continue to the next step.

Step 2: Add 'Scan to' shortcuts

Use HP Solution Center software to set scan options in the printer control panel menu.

1. Search Windows for HP Solution Center, then click HP Solution Center in the list of results.

   HP Solution Center opens.

2. Click Settings, click Scan Settings, then select Scan to...Setup.

3. In the Scan to...Setup window, select an available scan shortcut, then click Add to add the shortcut to the Front panelist (Scan to button) window.

4. Click Update the device to add the scan options to the printer control panel.

5. Set up other optional default scan job settings, such as scan shortcuts and preview options.

   • Prompt for settings at the time of scan: Choose a specific Scan Picture or Scan Document scan shortcut each time you scan with HP Solution Center (recommended).

   • Show preview scan: The HP software generates a preview of the scan. This lets you to review the scan quality and make additional edits before the scan is complete (recommended).

   • Prompt for settings when scanning from the control panel: Get a prompt for any changes you want to make to the scan settings before completing the scan job (recommended).

   • Create a new custom scan shortcut: Review the default settings for a selected scan shortcut, change any basic settings as desired, then click Save Shortcut to name and save the shortcut.

Try to scan. If these steps did not resolve the issue, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.