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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-30-2021 09:21 AM

HP Recommended
Product: HP OfficeJet Pro 9019
Operating System: Microsoft Windows 10 (64-bit)

Hi all, 

I have had to reinstall Windows 10, 64-bit.

 

After the reinstallation of Windows, i've tried to reinstall HP Smart, but unfortunately, HP Smart is not working with me really. 

 

After running the .exe file, then I get to the following which is "all-good", and then I press "Fortsæt" which really just means "Next".

 

hp 1.jpg

 

Next, I get to "Investigating your software needs"

Which it stays stuck at.

 

hp 2.jpg

 

I have tried to run /sfc scannow, and i've tried to run dism.exe /online /cleanup-image /restorehealth, but unfortunately with no changes.

 

The below screenshot shows the software i've downloaded and tried to run.

 

version of printer software.jpg

 

hp 3.jpg

 

I appreciate your help and your time! 😊

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