Retracting the output tray extender

[truebill]

How does one retract the output page extender on a HP Envy Pro 6452 all-in-one printer?

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Simply push back the tray extender back to it's original position.

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

Hope that helps!

[truebill]

It doesn't help. The output tray extender doesn't move at all. It is locked in place.

[greenturtle]

Hi @truebill 

If the extender is jammed, then suggest to contact support for a printer replacement if the product is still under warranty.

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Hope that helps!

[truebill]

Totally unhelpful. It's not in warranty, and to replace a whole printer because of a little plastic extender jam would be a waste. If it's jammed, and I'm not sure it's jammed or designed this way with a trick way of retracting it, there should be a way to unjam it.

[greenturtle]

HI,

Took a look at the printer tray extender and realised it can be tight. 

Try to spray a little WD-40 on the area shown (picture with tray extender pulled out)

View is under the tray extender, spray WD-40 where the round hinge is.

Then try to move the tray extender again.

Once it moves, do that several times to "loosen" it, hopefully that will help.

Thanks,

[ferRX]

Hi @truebill ,

Please follow advice from expert @greenturtle 

And then check the next video also:

https://www.youtube.com/watch?v=w6wyr4Ev4Ag&ab_channel=Simplesolution

* Click on YES button  to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards,

ferRX.

[truebill]

Totally unhelpful.  It didn't do a thing.