Scanner communication problem is always coming up!!

[RetScanner]

My original printer was returned due a problem with printing with the printer. They sent a re-furbished ?...it has a big problem with the scanner stating connected.  It keeps getting stuck in scanning, then job cancelled, then this is the big  ----Communication cannot be established messaged,  which means rebooting my new laptop and the printer/scanner....THEN it happens again.  The replacement HP printer is not working.  

Calling HP support is very difficult to explain.  I will try again in a few day since it takes up to 2 hours after being

bounced around to different Customer Service.

Any one having problems with HP Color LaserJet Pro MFP 3301 sdw ( this one purchased March 2026/replaced Sept 2026).

[Pallipurath]

Hi @RetScanner 

Welcome to the HP Support Community.

Thank you for posting your query.

I hear about the recurring scanning issues with your replacement HP Color LaserJet Pro MFP 3301sdw printer. I understand how frustrating it must be to experience the same problems with a replacement device, especially after spending so much time trying to reach HP Support.

To help us better understand the issue and investigate further, could you please share your HP support case ID and a photo or screenshot of the exact error message displayed when the scanner reports “Communication cannot be established”?

Please also let us know whether the issue occurs when scanning from the HP app or directly from the printer's control panel.

With these details, we can better understand the situation and suggest the appropriate next steps.

Take care and have an amazing day!