The HP Smart app will not accept my printer’s PIN-code?

[Audun1]

HP smart app will not accept my printer’s PIN-code. Printer is on Wi-Fi.

[Betty0610]

@Audun1

Welcome to the HP Support Community.

Could you share a picture of the screen you're on?

Uninstall and reinstall the HP Smart App and try again.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Audun1]

Hi!

The HP Smart app telling me to use “setup cartridge” witch I throw away when changing cartridges….

So now I don’t know what to do?

Best Regards 

Audun1

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[SofiaML]

Hello community!

When prompted for the PIN, the user will usually have a few seconds to enter the number before it expires. It may be that your PIN has expired and you have to generate a new one for it to be accepted. In the video below you will find the instructions to correctly enter your PIN and also generate a new one if necessary:

https://www.youtube.com/watch?v=wvvonW6xIAA

Regards,

SofiaML