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‎05-15-2024 11:19 AM

HP Recommended
Product: HP OfficeJet 9012e All-in-One Printer
Operating System: Microsoft Windows 8.1 (64-bit)

I bought an HP Officejet 9012e printer unboxed on clearance from Walmart. I'm at home trying to set it up. There are no setup cartridges. I bought new ones and installed them. The message on screen says "Use SETUP cartridges that came with your printer." How do I get past this point?

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1 REPLY 1

‎05-16-2024 10:15 AM

HP Recommended

Hi @Mailnana2 ,

 

Welcome to the HP Support Community

I'd like to help!

 

We would have to perform an OOBE reset on the printer to bypass the error 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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