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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Sankaran50
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Flag Post

Unable to scan document in LJ3020

‎09-17-2020 10:59 AM

HP Recommended
Product: HPLJ3020 Q2665A
Operating System: Microsoft Windows 10 (64-bit)

I have tested the serviced HPLJ 3020 printer for print , copy with my windows 10 OS. It is working fine. However I am not getting the Scan picture / document icon in "Devices and Printers"  folder and unable to scan a document in windows 10.

All functions (print, copy and scan) are working fine in another system using windows7. 

I have installed latest Universal printing support / drivers from HP support. Please help me to resolve this issue 

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