User/Password admin for the HP Smart Tank 515

[FEFB]

I can´t obtaine the user/password of admin that my HP Smart Tank 515 request for scan or for configurate.
I try to reset then printer; as directed by HP support, but don't reset it.
Please, I need help for scan very important documents for me.
I look for Google, Youtube and there nothing for these.

[Echo_Lake]

@FEFB

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. You might have to reset your EWS login credentials.
 

Let's try these steps to resolve the issue: 

Perform a power reset:

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Restore Network Defaults to factory settings:

• Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for five seconds. If this fails try the next method.
   
• While holding the power button, press and hold the black copy button and the resume button at the same time until the spinning wheel appears on the display.

Login to the EWS page with the default credentials and change the password.

• Username: admin
• Password: "leave it blank"

Hope this helps! Keep me posted for further assistance.
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