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3 REPLIES 3
01-27-2022 06:05 PM - edited 01-27-2022 06:07 PM
Hello,
Make sure the main tray is loaded with paper that is free of defects ( creases, tears, etc.).
Make sure the main tray is loaded with paper that is free of defects ( creases, tears, etc.).
This problem is related more often than when printing, the printer detects that it has no paper or a bad setting.
Load the printer with plain, white paper:
- Raise the input tray.
- Slide the paper-width guide to the left.
- Load plain white paper into the input tray, and then slide the stack of paper down until it stops.
- Slide the paper width guide to the right until it stops at the edge of the paper.
- Lower the output tray, and then pull out the output tray extender.
Best regards,

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01-27-2022 07:14 PM
Thanks for your return,
Please update the printer's firmware: Update the firmware on an HP printer.
Don't hesitate to contact us in case of need.
Best regards,
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