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Locked

‎11-06-2021 07:11 PM

HP Recommended
Product: m28a
Operating System: Microsoft Windows 11

Windows 11 keeps installing an old USB driver "Hewlett-packard - USB - 6/1/2018 46.2.2631.18152". The problem is once it does that i cannot print or scan. After a restart with the printer already on, it works again untill it installs this old useless driver again. 

 

I looked everywhere but can't stop this driver from being installed and there is also no uninstall.

A search on the net showed several people having the same problem with windows 10.

Category:
19 people had the same question
1 REPLY 1

‎11-10-2021 10:14 PM - last edited on ‎11-16-2022 05:37 AM by Retired

HP Recommended

Hello,

 

If you have Pro version you can stop download drivers with Windows Update by group policy setting.

 

https://www.windowscentral.com/how-disable-automatic-driver-updates-windows-10 

 

HP Customer Support - Software and Driver Downloads 

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