administrator password 8020

[Braz4319]

I have forgotten the user name and administrator password for my OfficeJet Pro 8020 how do I rest?? 853964

[Echo_Lake]

@Braz4319

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Restore the printer to the original network settings

• 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
• 2. Touch Network Setup.
• 3. Touch Restore Network Settings.
• 4. Touch Yes.
• 5. Print the network configuration page and verify that the network settings have been reset.

Set up the printer using Wireless setup Wizard

• 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
• 2. Touch (Settings).
• 3. Touch Wireless Settings.
• 4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
• 5. Follow the display instructions to complete the setup.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[st975j]

How does this reply help with the admin password?  If it is admin protected you cannot do any of those things written in the reply.  Please communicate the how to reset the administrator password on the printer as requested.