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‎04-02-2022 10:40 PM - last edited on ‎04-03-2022 09:31 AM by Retired

HP Recommended
Operating System: macOS 10.12 Sierra

I have tried to get my printer to get on my wifi  nothing i have tried has worked  need ideas

1 person had the same question
1 REPLY 1

‎04-06-2022 01:36 PM

HP Recommended

@Pam72463

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  • What is the distance between the router and the printer?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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