error 8AF30001

[polyzois]

After an unsuccessful attempt to update the HP Smart Tank 790 firmware, my printer gives me an error message 8AF30001

[Alden4 · Accepted solution]

Hi @polyzois,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 8AF30001 on an HP printer typically indicates a firmware update failure or a problem with the firmware update process. Here are some steps you can try to resolve this issue.

• Restart the Printer: Turn off the printer, wait for a few minutes, and then turn it back on. Sometimes a simple restart can resolve firmware update issues.
• Check Internet Connection: Ensure that your printer is connected to the internet properly. If the connection is weak or unstable, it could interrupt the firmware update process. Try connecting the printer to a different network if possible.
• Retry Firmware Update: Attempt to update the firmware again. Make sure you're using the correct firmware version for your printer model, and follow the instructions provided by HP carefully.
• Use USB Connection (if available): If your printer supports firmware updates via USB, try updating the firmware using a USB connection instead of over the network.
• Reset the Printer: Perform a reset on the printer to clear any temporary issues. The method to reset the printer may vary depending on the model, so refer to the printer's manual for instructions.

Keep in mind that firmware updates are important for the performance and functionality of your printer, so it's essential to address this issue promptly.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Pinku4]

HI THE ERROR PESRSITS

[polyzois]

Thank you for your help. It was crucial !