fix my printer

[TeeJay401]

I have a problem printing from my ENVY PHOTO 7855 Printer.  The Print and Scan Doctor did not help me solve my problem .  Will someone PLEASE put me in contact with one of your technicians so he can take over my computer and fix the problem.  My printer is still under warranty and this service is supposed to be provided to me.

[Jay_G24]

Hi @TeeJay401,

I'd like to help!

Could you brief me on the printer issue?

You may contact HP Phone Support who ill be able to remote into the computer and help you out

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted. 

And, Welcome to the HP Support Community. 

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