hp 4155 printer cannot spool jobs

[ugsisr]

All of HP automatic steps have failed....

printer prints a test sheet fine

wont print from hp probook

[Elohi_NR]

Hi @ugsisr,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Download and run the HP Print and Scan Doctor.

Uninstall the HP driver and software.

Rename the HPBXPSRENDER.DLL file.

Right-click the Start button () or the lower left corner of the screen, click Search, and then type %windir%.

Double-click the System 32 folder, double-click the Spool folder, and then double-click the Drivers folder.

Double-click the x64 folder or the w32x86 folder, depending on your operating system, and then double-click the 3 folder.

Right-click the HPBXPSRENDER.DLL file, and then click Rename.

Delete the DLL suffix, type OLD in its place, and then press Enter. The file name now displays as HPBXPSRENDER.OLD.

When the "If you change the file name extension, the file might become unstable. Are you sure you want to change it?" message displays, click Yes.

Close the window.

Download and install the print driver.

Click here and refer to the document to perform the above steps.

Let me know if that works.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.