hp - Printer - 8.0.1372.8952 Install error - 0x800f020b

[bobaloisi]

how do I fix the error or permanently remove the update? 

[sandytechy20]

@bobaloisi

Welcome to the HP support community.

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Could you elaborate on the issue for better understanding?

[bobaloisi]

printer model HP LaserJet MFP M28W

[bobaloisi]

when I click on Retry for the update, within a few seconds I see Downloading for a second, then Installing - 0%, immediately followed by the install error.

[Elisheva1]

I CANNOT DOWNLOAD THE HP SMART PROGRAM TO REINSTALL THE PRINTER TO THE PC

[bobaloisi]

Hi Elisheva1,  your post is to the wrong thread.

[archer12]

If you don't say which thread is the right thread, the above reply is useless.

[bobaloisi]

Hi Sandytechy20,  do you have a solution for me?  Again, I  get the error in the subject of this post each time the update is attempted.  Is there a way to fix the issue or remove the update?

[TOOFUERTE]

The responses I have found to fix this say to plug in the printer then try to do the update.  And This thread has asked about the model of the printer.  I haven't used this printer for years and have thrown it away so I can't plug it in and I had several HP printers I don't have or know the model number.  Is there a way to stop trying to install a update I don't need?

[Over_50]

Looked forever to try to solve this. Finally a good solution for advanced but not an expert person like me.

Method 2 worked on this YouTube Video that I found.  You can hide the install. Just follow the directions and it wont bother the crap out of you, like it did me. It's **bleep** retentiveness which is curse as well as plus in my life.

Here is the link.

https://www.youtube.com/watch?v=5KmNwcrVSB8