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‎01-15-2022 02:58 PM

HP Recommended

I bought a hp Office Jet Pro 8025e,  however, the printer setup identifies my printer as a Jet Pro 8020, therefore,  I cannot complete set up. I did a factory reset, and still the printer says it is an 8020. what should I do?

1 REPLY 1

‎01-18-2022 05:41 AM

HP Recommended

Hi @cppleo,

 

I'd like to help!

 

I understand you are unable to setup the printer.

 

HP Officejet Pro 8025 is a series of HP Officejet Pro 8020, please contiune the setup with HP Officejet Pro 8020 if it idenetifies as so.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping,

 

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