• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-25-2020 12:39 PM

HP Recommended

@Opera4steph

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎05-04-2020 11:23 AM

HP Recommended

I also need an answer. Not happy with HP. You have rendered my printers useless.

Was this reply helpful? Yes No

‎05-21-2020 03:25 PM

HP Recommended

I have the same problem.  15 unused new (old) cartridges that the printer will not accept.

 

Please advise how to fix. Thank you.

Was this reply helpful? Yes No

‎05-31-2020 10:18 PM

HP Recommended

I am having the same problem and it is very frustrating.  Cartridges worked before and now they don't.  HP, please help!

Was this reply helpful? Yes No

‎06-03-2020 02:00 AM

HP Recommended

Hi @joneking, @cbfoley423

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using HP ink cartridges?

What is the exact error message?

For now, kindly perform the steps mentioned in this document to resolve ink cartridge related issues.

 

If you are using non-HP ink cartridges, refer to this document. 

 

Hope this helps! Keep me posted. 

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎06-04-2020 07:23 PM

HP Recommended

In my experience, no one answers these things. 

Was this reply helpful? Yes No

‎06-05-2020 04:44 AM

HP Recommended

Except I find no firmware update beyond the March 2020 update that caused the problem in the first place.

Was this reply helpful? Yes No

‎06-05-2020 06:17 AM

HP Recommended

I found a solution but also noticed that HP edited out previous posts with solutions.  Google HP Firmware Downgrade.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.