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HP Recommended
deskjet 3720
Microsoft Windows 7 (64-bit)

printer keeps printing same document even though no documents to delete. 

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you ensure that the "Keep printed documents" tab is unchecked?

 

Here's how to get to the tab:

 

1. Go to Control Panel

 

2. View Devices and printers

 

3. Right click and go to "Printer properties"

 

4. Go to "Advanced" and ensure "Keep printed documents" is unchecked.

 

Keep printed documents.jpg

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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