• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—

‎10-26-2025 06:31 AM

HP Recommended 
Hello community,

I'm having a problem with my keyboard no longer working on my HP Elite Desk 800 G5 mini desktop PC. The keyboard works on other PCs, of course.

I've tried other keyboards on my PC without success. I tried the update. I got the following message: "hotkey keyboard class filter driver Windows 11."

I've uninstalled and reinstalled, turned the PC off and on again, unplugged and plugged the keyboard back in, booted in BIOS mode, and run a scan with "Run." I tried installing the keyboard driver.

I realized the problem stems from the Windows 11 24-hour update. I tried canceling the update without success.

I still have to reinstall Windows, but I'm hesitant so I don't lose my Office 2019 license after reinstalling Windows. I'm wondering if anyone has a solution. thanks in advance
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.