unable to install the driver

[Ahmad_m]

Hi.

Ever since updating to windows 11 I'm unable to install the printer's driver. I have tried to install the driver that comes with the device (gets prompted when I connect it via usb) and the full solution driver from hp's website but neither get installed. The driver that comes with the printer tells me to disconnect the printer turn it off and then on and reconnect it try to install again which fails every time with the same error. The other driver, downloaded from hp's website, gets stuck halfway through saying the device is now connected but it never finishes installing. Any Solutions?

[Cassoti]

I have the same problem in the same date, with windows 10. 

[Anand_Andy]

Hi @Ahmad_m,

Welcome to the HP Support Community

I understand you are facing a driver installation issue with your HP LaserJet Pro M1132 Multifunction Printer. Not to worry I will help you to get a resolution to resolve the issue.

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If the issue persists, update Windows once and try the above steps:  select Start  > Settings  > Update & Security  > Windows Update, and then select Check for updates. If updates are available, install them.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

Hi @Cassoti,

Welcome to the HP Support Community

I understand you are facing a driver installation issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If the issue persists, update Windows once and try the above steps:  select Start  > Settings  > Update & Security  > Windows Update, and then select Check for updates. If updates are available, install them.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!