Deskjet ink Advantage, wireless connection, every print job stucks in queue. won't print.

[MarcosLuque]

About a month ago, my printer was working fine, now that I want to print some job, the job stays in queue with the status "printing" wait for 20 minutes, but never came, so I cancelled it.

I tried with 2 other laptops, and I got the same result.

I re-installed the original driver from the CD, I updated from the web site, and tried again, I got same results.

Anyone could help with this please?

[asmita6658]

Hi @MarcosLuque

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, please try these steps - 

1. Turn off the printer using the power button.

2. Search Windows for run, and click the Run Windows application in the list of results.

3. Type services.msc in the Run window, and then press Enter on the keyboard.

The Services menu opens.

4. Right-click Print Spooler and select Stop.

5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

6. Delete all files inside the PRINTERS folder.

7. Restart your computer.

8. Turn on your printer.

9. Try printing again.

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!