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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-23-2020 04:52 PM

HP Recommended
Product: HP OfficeJet Pro 9025
Operating System: Microsoft Windows 7 (64-bit)

Hey!

 

So I'm still using Windows 7 and I've been trying to utilize the Google Drive App on my HP OfficeJet Pro 9025 Printer (Wireless/Internet). I was able to set up a Google Account and log in successfully from the printer, however when I press either View & Print  OR Scan & Upload  it takes approximately 7 seconds then says: 

 

                 Error

                 There was an internal processing error. Please retry or manually check the firmware updates. 

 

  • I have checked for updates on the printer but it currently says: "The most current updates have already been installed. No new updates are available at this time". 
  • I have tried redownloading the HP software.
  • I tried restoring the factory defaults and network settings.
  • I have run the HP Print and Scan Doctor by Network, but no problems were detected. 
  • I have removed the google account and tried reconnecting again but the same error still appears.

If anyone has a solution to this problem, I would highly appreciate your response!

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