cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
DanielSW
New member
1 0 0 0
Message 1 of 1
84
Flag Post

Google Drive App Error

‎05-23-2020 04:52 PM

HP Recommended
Product: HP OfficeJet Pro 9025
Operating System: Microsoft Windows 7 (64-bit)

Hey!

 

So I'm still using Windows 7 and I've been trying to utilize the Google Drive App on my HP OfficeJet Pro 9025 Printer (Wireless/Internet). I was able to set up a Google Account and log in successfully from the printer, however when I press either View & Print  OR Scan & Upload  it takes approximately 7 seconds then says: 

 

                 Error

                 There was an internal processing error. Please retry or manually check the firmware updates. 

 

  • I have checked for updates on the printer but it currently says: "The most current updates have already been installed. No new updates are available at this time". 
  • I have tried redownloading the HP software.
  • I tried restoring the factory defaults and network settings.
  • I have run the HP Print and Scan Doctor by Network, but no problems were detected. 
  • I have removed the google account and tried reconnecting again but the same error still appears.

If anyone has a solution to this problem, I would highly appreciate your response!

Reply
(1)
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation