HP Color LaserJet Pro MFP M280nw cannot print colors using HPLIP

[jarl-dk]

This can also be found on https://bugs.launchpad.net/hplip/+bug/1812381

Ubuntu version: 18.10
HPLIP version 3.18.7

I just bought a Color LaserJet Pro MFP M280nw because HP supports printing from Linux.

The installation was simple, quick and very easy.

Printing a test page from the printer itself shows a beautiful image of a colorul ballon.
However printing a test page from HPLIP only prints a grayscale test page where it usually prints a color test page.

Further information: In the graphical HPLIP configuration tool (HP Device manager) in the Print Settings tab under the General section I can see a Output Mode drop-down box, but the drop-down box only has one option; "Grayscale".

I cannot run hp-doctor due to this bug: https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1759278

Jarl

[jarl-dk]

I have called the danish HP customer support (case number 5026253440) and described the problem. Their reaction is that HPLIP is not supported.

So I refered to https://developers.hp.com/hp-linux-imaging-and-printing/supported_devices/index and explained that HPs support for printing under Linux using HPLIP is my primary reason for choosing HP printers. They paused and investigated while I was waiting on the phone and came back with the message: "HP Europe does not support printing on Linux".

How crappy is that? To market a product as supported under Linux and then after purchase "HP Europe does not support printing on Linux".