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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Deskjet 2540 not connecting wirelessly to ATT Fiber
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06-09-2019 03:30 PM
Hello,
I have the HP Deskjet 2540 which was connected to my netgear router and used to work fine. I recently switched providers and I now have ATT Fiber and their own gateway router. My HP Deskjet wont connect to it wirelessly.
I get the message: The printer has not received an IP Address from network router.
I tried requesting it multiple times but it wont work. I even rebooted the router but still no luck. Even have tried reinstalling the software.
Thank you for your help!
Solved! Go to Solution.
Accepted Solutions
06-11-2019 04:44 PM
@KD26, Welcome to HP Support Community!
Use WPS to connect the printer to your wireless network.
-
Locate the WPS button on your router, but do not press it yet.
If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.
-
Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
-
On the printer control panel, press and hold the Wireless button for at least 3 seconds or until the wireless light starts to flash.
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On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.
NOTE:
The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
Refer to this document HP Printers - No Connection after Router or Wi-Fi Settings Change for help.
Let me know the outcome.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
06-11-2019 04:44 PM
@KD26, Welcome to HP Support Community!
Use WPS to connect the printer to your wireless network.
-
Locate the WPS button on your router, but do not press it yet.
If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.
-
Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.
-
On the printer control panel, press and hold the Wireless button for at least 3 seconds or until the wireless light starts to flash.
-
On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.
NOTE:
The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
Refer to this document HP Printers - No Connection after Router or Wi-Fi Settings Change for help.
Let me know the outcome.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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