HP Envy 6234 shortcut for Printer Assistant does not load, but asks for to set up a new printer

[Brixhamboy]

I already have the printer set up on my desktop PC with full function software and this gives icons for Printer Assistant and Scanning with full options

Having installed the same printer and same downloaded software onto my new laptop, the icon for scanning works fine but the icon that should go to Printer assistant, which gives all options, only opens to install another printer etc.

The printer works fine if I use HP Smart or even the scanning icon but I want the Printer assistant to show with all its options.

I have tried a shortcut to Printer assistant from opening the printer in control panel but whilst it brings up printer assistant, it does not contain the scan tab.

I have tried reinstalling the printer which does not change anything.

[Brixhamboy]

Update. The only difference between my desktop PC & my laptop is that the desktop is running version Win10 1903 and the laptop is on Win10 version 1909

[Jay_G24]

Hi @Brixhamboy

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Brixhamboy]

Thanks. Although I had done this several times before, this time the install worked OK. Dont understand why.

[Jay_G24 · Accepted solution]

Great 🙂

Are you able to access the printer assistant?

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

[Brixhamboy]

Yes - dont understand why it did not work before

[Jay_G24]

maybe the uninstallation wasn't complete.

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

[JohnK48]

This worked on my officejet 8710 even though I tried to delete the installed software several times with not results.  Thank you.