05-08-2017 06:10 AM
Last week I updated our Webjetadmin 10.4 SR1 to the latest version
HP Web Jetadmin 10.4SR2 64 bit SW build 10.4.101715.
As of that moment toners levels are no longer shown.
Briefly in color, but than all black/grey.
I tried it on a Windows 2008 R2 server and a Windows 2016 server, both 64 bit.
Any help would be great.
We have some 650 printers to be supported so......
Solved! Go to Solution.
05-10-2017 09:02 AM
I have the exact same issue since upgrading to 10.4 SR2.. There are some printers reporting ink levels but there is a majority that are not.. I still have version 10.4.98174 installed on Windows 2008 server and it is reporting correctly. This install is 10.4.101715 (SR2) on Windows server 2012.
A response from HP would be appreciated.