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‎12-09-2019 01:23 PM

HP Recommended

Just received an HP Envy 5010 printer and am trying to set up, All looks fine but on the HP app - it says not installed, even though there is a tick and the printer is connected to the wifi,. 

1 REPLY 1

‎12-11-2019 10:43 PM

HP Recommended

Hi @LeeGrover

 

Welcome to the HP Support Community. I'd be happy to assist you with the printer installation. 

 

To better assist you - 

 

1) Are you getting any error? 

2) What's the operating system installed on the computer? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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