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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-31-2017 03:04 AM

HP Recommended
Product: CP5525dn
Operating System: Other

I have 5 Macs running in a network with a HP CP5525dn printer. After i have upgraded 2 of them to MacOS 10.13 High Sierra, we have printing issues wth these Macs. Mostly printing from Excel or PDF created from Excel, or Word files with embedded excel spreadsheets. The 3 Macs running on 10.12 Sierra don't have these issues. 

The output is a mostly blank page with following text:"ERROR: Undefinedresult, OFFENDING COMMAND: show"

Both Apple and MS refer to HP. I have installed the latest driver 3.8.0.3 (dated 24 August 2017). However this driver is from prior the release of High Sierra. MS Office is also fully up-to-date.

Anyone a solution?  The printer has become virtually useless to us -despite being not even 4 years old-  so otherwise I will need to replace it....

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