Print jobs cancel themselves

[Langley1]

All of a sudden my printer cancels print jobs automatically.  It may start to print but then it freezes and after a while cancels itself.  It copies whole pages fine, it is just when I send a document to print.  It happens whether I send from my Mac or if I send from my phone. The firmware and drivers are up to date.  I have reset the printer by pulling out the power and waiting a while.  I have restarted the Mac.  Still doing it.  Help please!

[Kumar0307 · Accepted solution]

@Langley1

Welcome to the HP Support Community!

Resetting the printer network settings and using AirPrint drivers may resolve this issue. let us try these steps: 

Step 1: Update the printer firmware(if updated, skip this step)

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 2: Reset the network settings on the printer and connect it to the wireless network

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Step 3: Install the printer using AirPrint

Please ensure that the printer is up to date with its firmware and Mac is up to date with its software.

Update software on Mac 

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.
4. Click the plus sign , click Add Printer or Scanner, click the printer name.
5. Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6. 
7. Try to print from MAC and iPhone.

Let me know how this goes.

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