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‎01-13-2019 12:48 PM

HP Recommended
Product: HP Officejet Pro 8725
Operating System: Microsoft Windows 10 (64-bit)

Everything is fine except the status. The HP Smart App was blank but I re-installed everything. 

2 people had the same question
3 REPLIES 3

‎01-14-2019 06:59 PM

HP Recommended

@PiML,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are getting printer status unavailable error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • When was the last time the printer was working fine?
  • Where are you getting this error? (Computer or printer)
  • Are you able to make a copy?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎01-15-2019 12:15 PM

HP Recommended

@The_Fossette

 

Thanks for the reply. After further perseverance it somehow managed to resove itself. Can't explain how as I did not make any further changes.

 

Thanks

@PiML

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‎01-15-2019 04:28 PM

HP Recommended

@PiML,

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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