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‎06-03-2020 08:27 AM

HP Recommended
Product: Laserjet Pro MFP M281cdwxample: Pavilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

I get a notification through the HP Support Assistant that I need to upgrade this software. When I click on the Install option it starts the download and install (of what appears to be the full software suite) but the installation always fails.

1 REPLY 1

‎06-07-2020 12:48 PM

HP Recommended

@GregH1950 Welcome to HP Community!

 

I understand that you are unable to update the software.

 

Do not worry. I will try to fix the issue.

 

Please perform the hard reset and check.

 

  1. Turn the printer on, if it is not already on. 

  2. Wait until the printer is idle and silent before you continue. 

  3. With the printer turned on, disconnect the power cord from the rear of the printer. 

  4. Unplug the power cord from the wall outlet. 

  5. Wait at least 60 seconds. 

  6. Plug the power cord back into the wall outlet. 

  7. Reconnect the power cord to the rear of the printer. 

  8. Turn on the printer, if it does not automatically turn on. 

  9. Wait until the printer is idle and silent before you proceed 

Please provide the screenshot of the error message.

 

Refer to this document: https://support.hp.com/in-en/product/hp-color-laserjet-pro-m280-m281-multifunction-printer-series/14... for  Updating or Upgrading Printer Firmware.

 

Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-m280-m281-multifunc... for Firmware Update Utility.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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