Windows 10 update preventing Envy 5055 from printing

[roxannelsm]

After my Lenovo laptop updated to Windows 10 version 1903 build 18362.418, I have not been able to print. 

I have uninstalled and reinstalled the drivers on the printer. I've removed and recreated the wifi connection for the printer. The laptop can see the printer, but when I attempt to print I get a print error. It just says Error - Printing. When I open the properties the two oddities that I see is that it says datatype RAW and processor MS_XPS_PROC. 

I've removed MS_XPS_PROC from the list of available printers, but it still gives me the MS_XPS_PROC processor. I've searched for MS_XPS_PROC in regedit, but it isn't there. 

Your help is appreciated. 

Regards

Roxanne

[Riddle_Decipher]

@roxannelsm Welcome to HP Community!

This seems like a driver issue and I suggest we reinstall the same using the below steps to resolve the issue:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: click here to download

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[roxannelsm]

Hi Riddle

I'm away from home this week so won't be able to try this before Friday. Thanks for the suggestion. I'll let you know if it works.

[Riddle_Decipher]

@roxannelsm Thank you for responding!

Please take your time and get back to us with the results,

We will be eagerly awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a great day, ahead.

Have a great day!

[roxannelsm]

Hello Riddle and all

Neither stopping the service and clearing out the Spool directory, nor uninstalling and reinstalling all HP products resolved the problem. I'm still experiencing the same MS_XPS_PROC error.

[roxannelsm · Accepted solution]

After multiple experiments, I finally got the printer to work (I think). The test print worked, I haven't run any real print jobs yet. Some of the things that I did were:

• editing mxdw-manifest to #XpsFormat=OpenXPS,XPS.
• Moved as many xps files as possible to a different location. Changed ownership on some of the xps files from TrustedInstaller to Administrator so I could move them.
• Ran the Microsoft troubleshooter which identified that there were some paused MS updates.
• Ran the HP Print and Scan doctor that said that there were some uninstalled drivers.

I think following the troubleshooter and scan doctor steps ultimately resolved the problem.

Regards

Roxanne

[Riddle_Decipher]

@roxannelsm That's awesome, I'm glad it worked,

Although, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.