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easy scan installation will not complete mac os 10.14

officejet pro 8600 plus
macOS 10.14 Mojave

i just bought a mac laptop running 0S 10.14.5. i am able to add the apple airprint driver for my hp 8600 office jet pro plus to print. But i would prefer to use hp software so i can scan, fax, etc. When i try to install easy scan, i get to a point where it gives me this message: "cannot configure the device software. go back to the previous steps and try to install the software again". i have tried uninstalling and reinstalling the software after restarting the computer. i have reset the printing system. I always come back to the same error message. 

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easy scan installation will not complete mac os 10.14

@reupw, Welcome to HP Support Community!

 

Download the HP Utility for Mac from here. Configure the printer on the application and try scanning,

 

Also, refer to the document HP Printers - How to Scan (Mac) to learn different methods of scanning from mac computer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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easy scan installation will not complete mac os 10.14

i received this message when i clicked in the link you sent. So no my problem is not resolved.

 

 

"This site can’t be reached

The webpage at ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen... might be temporarily down or it may have moved permanently to a new web address."

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easy scan installation will not complete mac os 10.14

@reupw

 

Use this link instead ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen....

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

TEJ1602
I am an HP Employee

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easy scan installation will not complete mac os 10.14

HELLO - I AM HAVING THE SAME PROBLEM WITH THE LINK FROM HP WEB SITE AND TRIED THE LINK BELOW.  IT STARTS TO DOWNLOAD AND THEN STOPS WITH A MESSAGE THAT THE LINK CANNOT BE DOWNLOADED.  I HAVE AN 8600 PLUS AND AM TRYING TO SET UP ON AN IMAC COMPUTER WITH QUAD CORE PROCESSOR.  SEE BELOW.  CAN YOU ADVISE ANOTHER SOLUTION?

PROCESSOR - 2.8 GHz Intel Core i5

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easy scan installation will not complete mac os 10.14

@RHH321, Welcome to HP Support Community!

 

Download the HP Utility for Mac from here. Configure the printer on the application and try scanning,

 

Also, refer to the document HP Printers - How to Scan (Mac) to learn different methods of scanning from mac computer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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