officejet 6960 wont print even with new brand genuine 903xl Cartridge black (Cartridge ink is locked

[momokitchenbar]

Officejet 6960 won't print even with new brand genuine 903xl Cartridge black
firmware version: MCP2CN1938AR
 all looks fine on HP Smart app i tried 2 different new 903Xl ink cartridge
but the pages are still coming blank !!

yes, I did remove the protection stickers correctly and etc (it's not my first time) and I understand that after the latest update 

there are issues with locked Cartridge!

its strange as all worked fine till a few days ago...

please help

[KrazyToad]

@momokitchenbar

I have gone through your post and i would like to help

Print a Quality Diagnostic Page and let me know if that prints

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

   A Print Quality Diagnostic Page prints.

   

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[momokitchenbar · Accepted solution]

I solved it!

The Semi-Full Reset

• Press the back button (arrow icon) on the front panel of the printer “4 times”.
• If you did it correctly, the support menu should appear.
  go to resets menu and choose the semi-full reset
  press OK
  
  all back to print
  
  

[KrazyToad]

@momokitchenbar

I'm glad you got this issue sorted out

Do visit our HP Support Community and drop us message anytime you need help

Thank you

[Rockyisle47]

That didn't work for me. Hitting the back arrow only took me to the question mark. I see nothing that can unblock this cartridge.

I'm so frustrated. 

Help please

[TEJ1602]

@Rockyisle47, Welcome to HP Support Community!

Performing reset on the printer is not the solution to try on the first go. Let us try to isolate the issue first-

Are you able to remove and reinstall the ink cartridges?

Is the carriage stuck inside the printer?

Is there any error message on the printer?

Meanwhile, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!