Cannot connect new printer Envy Pro 6430E to the internet

[Patsy51]

Just bought a brand new printer but I cannot get it to connect to the internet. The printer is right next to the box as I tried it everywhere else. My Chromebook does not even find the printer but my phone does but gets to 'preparing printer for setup' after putting password in and then i get 'an unexpected error has occurred' message. I have tried WPS and that doesn't work either. My son gave me the Chromebook and has exactly the same model printer and he had no problem connecting it when he had it.  Could the printer be faulty. The purple light is pulsing to show it is in setup mode. I have tried re-starting and unplugging everything several times but to no avail. Can anyone help as I cannot ring HP until Monday. Thankyou

[Echo_Lake]

@Patsy51

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

Firstly, connect the printer to your Chromebook with a Wi-Fi or USB cable connection to complete the setup. No drivers or apps are required to set up your printer.

1. Update the Chromebook to the most current version of Chrome OS.

2. Connect the printer to the same network that the Chromebook is connected to, or use a direct USB connection.

   • Wi-Fi connection for printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

   • Wi-Fi connection for most printers without a touchscreen control panel: Press and hold the Wireless button  for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

   • Wi-Fi connection for HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button  and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

   • Wired (Ethernet) network connection: Connect the network cable to the printer Ethernet port  and to an available port on the router or access point. At the printer port, the green light should be steady and the orange activity light should blink.

   • USB connection: Connect the cable to the USB port on the rear of the printer  and to an available port on the Chromebook.

3. On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon .

4. Scroll to the bottom of the screen, and then click Advanced.

5. Under Printing, click Printers > Add Printer.

   • If your printer displays, select it, and then click Add.

   • If your printer does not display, click Add Manually, and then follow the instructions. For more information, go to Chromebook Help - Set up your printer (in English).

   

Hope this helps! Keep me posted for further assistance.
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