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Fix Windows 10 Update Issues

Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center

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Information

Fix Windows 10 Update Issues

Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center

Common problems for Connectivity Issues

We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..

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Computer Not Listed for Scanning

HP Recommended

Product: HP ENVY 7640

Operating System: macOS 11.0 Big Sur

When I go to Scan from the HP ENVY 7640 printer to my computer (MacBook Pro 2015 with OS 11 Big Sur), it cannot find my computer: either "No Computer Found" or "Computer Not Listed". (It sees my MacBook Air.) I have tried several times to restart both devices, clear and reinstall the printer with HP Smart and nothing resolves the issue. I followed another trail on here that suggested setting up a manual IP for the printer; that didn't work. I can initiate the scan from the computer using HP Smart -- but not from the printer to the computer. After spending several hours on this, I give up. Please help.

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