Forgot Smart app EWS password

[PheeBee7]

I have forgotten the custom printer password in my HP Smart app

[Rachel571]

Hi @PheeBee7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've forgotten the custom printer password in your HP Smart app, especially for accessing the Embedded Web Server (EWS) for your HP printer, there are a few steps you can take to reset it or regain access:

Reset the Printer to Factory Settings: This is the most direct approach but also resets all your settings to their defaults. The process can vary slightly between different models, but generally, it involves turning the printer off, waiting a few seconds, and then turning it on while holding down a specific button or combination of buttons. Consult your printer's manual for the exact procedure. Keep in mind that this will remove all settings, including the EWS password, allowing you to set a new one.

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support