HP 8035e has printer status of offline

[LayneP]

Printer is in offline status.  Printer says that it is connected to the same internet connection as my laptop.  I was having the same issue with another HP printer on the same internet connection. Any ideas how to get this printer back online?

[Dragon-Fur]

@LayneP 

Welcome to the HP English Community --

When you describe the "Internet connection" are you referring to your local network or the connection of the printer to the Internet (Web Services)?

If you are referring to Web Services, scroll down to Section that discusses Web Services.

------------------------------------------------

What if?

Too much?

>>  Scroll down -

Complete the steps explained in the Troubleshooting document;

Section "Offline Condition"

If necessary, continue with

 Troubleshoot a Wi-Fi connection to an HP printer 

------------------------------------------------

Details

==================================

Content References

User Guide – OfficeJet Pro 8030e Series

==================================

Printer - Specifications

Product Specifications for the HP OfficeJet Pro 8035e All-in-One Printer (1L0H7A) 

Connectivity

Ports	1 USB 2.0; 1 Ethernet; 1 Wireless 802.11a/b/g/n; 1 RJ-11 Fax
Wireless capability	Yes, built-in WiFi 802.11 a/b/g/n

==================================

Printer - Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Include Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

==================================

Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example - New EWS format (Select new printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

==================================

Printer - Web Services

 HP printers - Managing the printer internet connection (Web Services)

Web Services is used to connect the printer to the Internet. 

Web Services recognizes the printer and hands it to whatever service is "next". 

For example, Web Services might hand your printer to ePrint, Instant Ink, HP+, Print Anywhere, or certain Cloud services.

Troubleshooting Web Services - Start here

 HP printers - Cannot connect to Web Services

What else?

• Web Services might be sensitive to your DNS setup – DNS outdated?  Check.
• The source of the Web Services issue could be your Internet Service Provider,
• The source of the Web Services problem could be an interim connection at that moment,
• The source of the Web Services problem could be tangled within the Printer connection setup

• Try: Restart the router that controls your network – next, restart the computer(s) and the printer.
• Consider, if you can stand it:  Switch off your phone(s), and Restart those devices.
• Consider the netsh reset options for your Windows machine.  Reference:  How (and Why) to Perform a netsh winsock reset on Windows

=== --- === --- === --- === --- === --- === --- === --- === --- ===

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

--- --- --- --- --- --- --- ---

Public DNS Server List

https://public-dns.info/

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8035e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"