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‎05-10-2022 05:25 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I've had a HP DeskJet 2700e for a couple of months now, it connected to my laptop (HP) easily and was working fine.  I had a paper jam which I fixed, and now the printer does not recognize my laptop.  I tried deleting the printer, and reconnecting it, but no luck.  This printer is not even on the list now to reconnect it.  

Category:
2 people had the same question
7 REPLIES 7

‎05-11-2022 12:04 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try a reset and connect printer to the network using HP Smart again.

https://www.youtube.com/watch?v=NHq_83JIy4A

 

These other resources will be useful:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app
HP DeskJet 2720 | 2752 | 2755 AiO printer : Connect Printer to wireless network using HP Smart app
youtube.com/watch?v=NHq_83JIy4A
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Connect to Wireless network using
HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode
HP DeskJet 2752 | 2755 | 2720 AiO printer : Restore wireless to default or Reset to setup mode
youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore the Wireless back to ...
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‎05-11-2022 01:57 PM

HP Recommended

Yes. I have deleted the printer from my laptop, and when I try and reconnect it (using HP Smart), my laptop doesn't even recognize it.  Originally, it was easy to connect, and I don't understand why it won't reconnect now..........

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‎05-11-2022 06:23 PM

HP Recommended

Hi,

 

Was a Reset / Restore Wireless done?  That is a critical step to set the printer back into a "Setup mode" for HP Smart to connect printer to the netowrk.

 

Can try a Reset Wireless and try again?

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎05-12-2022 08:00 AM

HP Recommended

Yes, I have done a wireless reset, where you press the cancel & wireless button.  The blue wireless light blinks, but, HP Smart does not recognize this printer al all.   I've only used this printer a few times, and I am still on the original cartridges that came with the printer.  I am thinking something is wrong with this printer.  

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‎05-12-2022 08:48 AM

HP Recommended

Hi,

 

After doing a reset on the printer, on the HP Smart app, can you "Hide" the printer?  Press on the printer and there is an option to "Hide".

 

After removing the printer, Add Printer and "Setup a New Printer".

 

It should be able to detect the printer and continue the setup.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎05-12-2022 06:06 PM

HP Recommended

I am at my wits end !   The latest suggestion did not work.  I have tried rebooting the printer, and I rebooted my laptop.  The printer is connected to my wifi.  I could not "hide" the printer, I found that option, but, it wouldn't work.  When I try & install it, HP Smart App recognizes the printer, but, it keeps saying "offline"  also the blue wifi light is blinking.  This printer was working fine until yeterday.  I don't understand what's wrong.  

I am going to see about returning it and getting a replacement........

 

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‎05-12-2022 06:38 PM

HP Recommended

OK, I think I have found the problem of why the printer is offline, when I try & link the printer to my wifi, the printer refuses to accept my wifi password.  I know this password is correct, as it works for my laptop & cell phone.  Please advise,  Thanks

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